Privacy Policy

We collect only the personal information reasonably necessary for the purposes described in this Privacy Policy.

Information you may provide: When you contact Lumina Within through the website or by email, you may provide your name, email address, telephone number (if you choose to provide it), and the contents of your message or other information you voluntarily provide. Please do not include sensitive, medical, health, or confidential personal information in the website contact form.

If you become a client, additional information may be collected separately through client intake, consent, and service documents. Information collected as part of a client relationship is subject to the applicable client agreements and consent documents in addition to this Privacy Policy.

Information collected automatically: When you visit our website, certain limited technical information may be collected automatically through website analytics or similar technologies, such as browser and device information, general information about how visitors interact with the website, pages visited, approximate geographic information, referring website or source, and technical information used to maintain website security and performance. Lumina Within intends to use privacy-conscious website analytics and does not use the website for targeted advertising or behavioural advertising.

We may use personal information to respond to inquiries and requests; communicate with you about Lumina Within services; arrange or manage services you request; maintain appropriate business and client records; process payments when online payment functionality is introduced; provide and improve the website and services; maintain website security and prevent misuse; meet legal, regulatory, accounting, and tax obligations; exercise or defend legal rights where necessary; and obtain professional, technical, or administrative services necessary to operate the business. We do not sell, rent, or trade your personal information.

Where required by law, Lumina Within obtains your consent before collecting, using, or communicating personal information. Depending on the circumstances, consent may be express or may be provided through an action that clearly indicates your consent where permitted by law. You may withdraw consent where permitted by law. Withdrawal of consent does not affect the lawfulness of any collection, use, or communication that occurred before withdrawal. Some information may need to be retained despite a withdrawal request where retention is required or permitted by law, including information required for tax, accounting, legal, or other legitimate business purposes.

Our website contact form is intended for general inquiries. The form is designed to collect only information reasonably necessary to respond to your inquiry, such as your name, email address, telephone number, and message. Please do not submit sensitive medical, health, financial, or other highly personal information through the website contact form. Contact-form information will be retained only for as long as reasonably necessary to respond to the inquiry and for legitimate business or legal purposes.

The Lumina Within website may use cookies or similar technologies that are necessary for website functionality, security, or privacy-conscious analytics. Lumina Within intends to use Vercel Web Analytics to understand general website traffic and improve the website. Analytics information is used in an aggregated or otherwise privacy-conscious manner and is not intended to identify individual visitors personally. If additional tracking technologies are introduced in the future, this Privacy Policy will be updated as appropriate.

Lumina Within may use trusted third-party service providers to operate the website and provide business services, including providers used for website hosting and infrastructure, website analytics, contact-form processing, cloud storage, email and communications, payment processing (when online payment is introduced), and other technical or administrative services necessary to operate the business. Third-party service providers receive only the information reasonably necessary for them to provide their services and are expected to protect personal information in accordance with applicable requirements. Some service providers may process or store information outside Quebec or Canada. Where personal information is communicated outside Quebec, Lumina Within will take the measures required by applicable Quebec privacy legislation before doing so.

Information collected as part of a client relationship may include intake and consent information, contact information, session dates, service information, administrative records, and other information voluntarily provided in connection with the services. Personalized recordings created as part of the service, where the client has provided consent, are stored separately from general client records. Recordings will be identified using the client's first name rather than unnecessary identifying information wherever reasonably possible. Personalized recordings will generally be retained for 90 days after they have been provided to the client, after which they will be securely deleted, unless a longer retention period is required or permitted by law or agreed upon with the client.

Lumina Within takes reasonable physical, technical, and administrative measures to protect personal information against unauthorized access, use, disclosure, loss, theft, or destruction. Client records maintained by Lumina Within are stored on password-protected devices, using disk encryption on the primary device used to maintain client information. Electronic records may also be stored using secure third-party services where necessary for the provision of services. Access to client information is limited to what is reasonably necessary for the operation of Lumina Within. No method of electronic storage or transmission can be guaranteed to be completely secure. In the event of a privacy incident involving personal information, Lumina Within will take the steps required by applicable law.

Lumina Within retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, to meet legal and professional obligations, and to protect legitimate business interests. Our current general retention practices are: client intake and consent records — generally retained for as long as reasonably necessary to provide services, protect our legitimate business interests, and meet applicable legal requirements; client administrative and financial records — generally six years, subject to applicable tax and legal requirements; session recordings — generally 90 days after delivery to the client; website inquiries — retained only as long as reasonably necessary to respond to the inquiry and for legitimate business or legal purposes. The six-year retention period for applicable business and financial records is consistent with the Canada Revenue Agency's general record-retention requirements. When personal information is no longer required, it will be securely destroyed or anonymized in accordance with applicable law.

Subject to applicable legal exceptions, you may have the right to request access to personal information Lumina Within holds about you; request correction of inaccurate or incomplete information; ask questions about how your personal information is collected, used, communicated, stored, or destroyed; withdraw consent where applicable; and make a complaint regarding the handling of your personal information. Requests should be made in writing using the contact information below. Lumina Within may need to verify your identity before responding to an access, correction, or other privacy request.

If you have a concern about the way Lumina Within has handled your personal information, please contact us first so that we can review and address the concern. If you are not satisfied with the response, you may have the right to file a complaint with the Commission d'accès à l'information du Québec.

The Lumina Within website is not directed specifically toward children. We do not knowingly collect personal information from children through the website unless such collection is permitted by applicable law and appropriate consent has been obtained.

The Lumina Within website may contain links to third-party websites or services. Once you leave the Lumina Within website, this Privacy Policy no longer applies. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website before providing personal information.

Lumina Within may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices. When changes are made, the revised policy will be posted on this page with an updated Effective Date. Where required by law, affected individuals will be notified of significant changes in an appropriate manner.

The person responsible for the protection of personal information for Lumina Within is: Privacy Officer: Aimee Van Pelt. Business: Lumina Within. Email: info@luminawithin.ca. Province: Quebec, Canada. Questions, requests, or complaints concerning the handling of personal information may be directed to the Privacy Officer using the email address above.

For questions about this Privacy Policy or Lumina Within's privacy practices: Lumina Within, Quebec, Canada. Email: info@luminawithin.ca. Website: luminawithin.ca.