Client Terms & Conditions

1. Services

Lumina Within provides RTT® sessions and RTC® coaching services as described on the website or communicated to you before booking.

The number and frequency of sessions required will vary depending on the individual and the goals identified. No specific number of sessions or particular outcome is guaranteed.

Services may be provided virtually or, where offered, in person.

2. Booking & Payment

Appointments are confirmed once the required booking information and payment arrangements have been completed.

Service fees will be communicated to you before you book. Any applicable taxes will be identified at the time of purchase.

Payment may be made using the payment method available at the time of booking.

Where a package or multiple-session arrangement is offered, the applicable terms, fees and payment requirements will be communicated before purchase.

Before completing an online purchase, you will be provided with the information required by applicable consumer protection legislation, including the applicable service, price, payment terms and cancellation/refund policy.

3. Cancellation & Rescheduling

Lumina Within will make reasonable efforts to accommodate requests to reschedule.

For virtual sessions, at least 24 hours' notice is required to cancel or reschedule.

For in-person sessions, at least 48 hours' notice is required.

Late cancellations and missed appointments may be charged the applicable session fee.

If I need to cancel or reschedule an appointment, I will provide as much notice as reasonably possible and will work with you to arrange another appointment or provide any refund that is required.

Nothing in this section limits any cancellation or other rights you may have under applicable law.

4. Refunds

Fees for sessions that have already been provided are non-refundable.

If you purchase a package or multiple-session arrangement and subsequently choose not to continue, any refund will be handled in accordance with the terms communicated at the time of purchase and applicable law.

Where a refund is required by law, it will be provided in accordance with the applicable legal requirements.

5. Late Arrival & Missed Appointments

Please be available at your scheduled appointment time.

If you arrive late, the session may need to end at the originally scheduled time depending on other appointments. I will make reasonable efforts to accommodate the remaining session time but cannot guarantee that the full session can be provided.

If you do not attend your appointment and have not provided the required notice, the appointment may be treated as a missed appointment, and the applicable fee may apply.

6. Communication Between Sessions

Routine communication between sessions may take place by email or other communication methods provided by Lumina Within.

Between-session communication is intended primarily for scheduling, administrative matters and brief follow-up questions. It is not a substitute for a scheduled session or emergency support.

I will generally respond during normal business hours.

7. Personalized Recordings

Following an RTT® session, I will create a personalized recording based on the work completed during the session where you have provided consent.

Personalized recordings are provided for your personal use only and should not be shared, reproduced, sold or distributed without written permission.

Do not listen to a personalized recording while driving, operating machinery, or performing any activity requiring your full attention.

8. Respectful Conduct

Lumina Within is committed to providing a respectful and professional environment.

I reserve the right to end or decline a session where a client engages in threatening, abusive, discriminatory, harassing or otherwise inappropriate behaviour.

Sessions may also be ended if a client appears to be under the influence of alcohol or recreational drugs to an extent that makes participation inappropriate or unsafe.

9. Ending Services

You may choose to stop participating in services at any time.

I may also determine that Lumina Within services are not appropriate for your needs and may recommend that you seek another professional or appropriate healthcare provider.

Where services are discontinued, any applicable refund will be handled in accordance with the terms of your purchase and applicable law.

10. Privacy

Personal information collected in connection with Lumina Within services will be handled in accordance with the Lumina Within Privacy Policy and applicable privacy legislation.

The Privacy Policy explains how personal information is collected, used, stored, retained and protected.

11. Changes to Services or Terms

I may update these Terms from time to time. The Terms applicable to a service will be those communicated to you at the time of booking or purchase, subject to any changes required by law.

12. Governing Law

These Terms are governed by the laws applicable in the Province of Quebec and the applicable laws of Canada.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded or waived.

13. Questions or Concerns

If you have any questions or concerns about these Terms or your services, please contact:

Lumina Within Aimee Van Pelt info@luminawithin.ca